Return

Country of application	United States
Returns accepted	Yes, for both defective and non‑defective items
Exchanges accepted	Yes
Product condition	Items must be new or only slightly used
Return period	30 days from the date of delivery
Return method	By mail — we’ll provide a return label via email or include it in your package
Restocking fee	None
Refund processing time	Up to 30 days from the date of delivery
Currency	USD

For more details, please contact us via the information below.

1. No Restocking Fee

We do not charge a restocking fee for any return that meets our eligibility criteria. This aligns with Google’s requirement that return policies clearly state whether a restocking fee applies.

2. Types of Returns

2.1 Standard Returns (Buyer’s Remorse)

These returns apply when you change your mind about a purchase and the item is not defective.

• Eligibility – Items must be new or only slightly used, with all original packaging and tags intact. Returns must be requested within 30 days of delivery. Custom, personalized or made‑to‑order items (including decorative prints or products with custom graphics) are not eligible for buyer‑remorse returns because they are unique and cannot be resold.
• Return shipping fees – For buyer‑remorse returns, you are responsible for the cost of return shipping. We will provide a return label via email or include it in your package, and the shipping cost will be deducted from your refund
• Refunds – Once we receive and inspect your return, we will issue a refund within 7 business days. Please allow up to 30 days from the date of delivery for the refund to reflect on your account, depending on your payment provider.

2.2 Defective, Incorrect or Damaged Items

These returns apply when the item you received is defective, damaged or does not match its description.

We will assist you if any of the following conditions apply:

• The wrong item, material or size was shipped.
• The product is torn, dirty, wet, has damaged fabric or other visible defects.
• Printing defects such as blurred, misplaced or flawed designs, or prints that peel after the first wash.
• The item’s measurements differ by more than 1.5 inches from our published size guide.
• The package was damaged in transit or contains incorrect items due to shipping issues.

For defective items:

• Return shipping fees – We pay for return shipping and will send you a pre‑paid return label via email or include it in your package; this aligns with Merchant Center guidance on clearly stating return methods and fees.
• Custom/personalized items – Custom or personalized products are eligible for return only when defective. If they are not defective, they are non‑returnable.
• Resolution – After verification, we will either ship a replacement or issue a full refund. If you choose a replacement item of greater value, you will be responsible for the price difference. Refunds or replacements will be processed within 7 business days once approved.

3. Eligible Products

To qualify for any return or exchange:

• The item must meet the specific criteria in section 2.
• It must show no signs of use, with the neck label intact.
• All accessories, manuals and original packaging must accompany the item.
• You must request a return within 30 days of delivery.

4. How to Request a Return

To start a return or exchange:

1. Contact us at [email protected] or through our contact page. Provide your order number and a description of the issue.
2. Provide required information – If the product is defective or incorrect, please include:
   • Photos of the packaging label.
   • Photos clearly showing the defect or damage.
   • If it’s a sizing issue, photos of the item’s measurements (width and length) using a measuring tape.
   • For orders with multiple items, place all items side by side on a flat surface and photograph them together.
3. Verification – We will verify your request within a reasonable time (usually within a few business days). Once approved, we will send a return label and instructions. You do not need to ship the item back until we provide a return label or otherwise request it.
4. Resolution – After verification and receipt of the return if required, we will process your refund or ship your replacement within 7 business days.

Important: Returns submitted without prior verification or outside the 30‑day window are not eligible for support. Custom or personalized items (including decorative or made‑to‑order products) are non‑returnable unless defective.

5. Additional Notes

• Exchanges – We accept exchanges for items that qualify for a return. Replacement items must be of equal or greater value.
• Return shipping costs – For standard returns, you are responsible for shipping costs (customer responsibility). For defective/incorrect items, we cover the shipping.
• Refund method – Refunds are issued to the original payment method.
• Contact us – If you have questions, please email us at [email protected]
• Office address: 208 Masonite Rd Laurel, MS 39440, US
• Fulfillment address: 14321 Corporate Dr, Garden Grove, CA 92843, United States