At Alnahim Creative, we want you to be completely satisfied with your purchase. If there’s an issue, we’re here to help. You may request a return or exchange within 30 days of delivery. For customers outside the United States, we’ll assist with defective or unwanted items within 60 days of delivery.
We will assist you if the product you received differs from the description on our website or has visible defects. This includes cases where:
Please contact our Customer Support Team within 30 days of receiving your order. For claims filed after 30 days, we cannot guarantee support.
When contacting us, please provide:
Once we verify that your claim meets our return criteria, we will issue a refund to the payment method used for the purchase.
If the item’s measurements differ by more than 1.5 inches from our size guide, we’ll help resolve the issue. Please contact us within 30 days of delivery and provide:
After we verify that the item is unused and the measurements differ by more than 1.5 inches, we will refund your payment.
If your package is lost during shipping, we’re here to help. Once tracking shows the package has been delivered, we will send you an email to confirm delivery. If you haven’t received your order:
Please provide:
Once we have this information, we will issue a refund to the payment method used for the order. We cannot process claims for lost packages filed after 30 days.
You have a 4-hour window after placing your order to cancel or modify it. To request a cancellation, please contact us through our support channels. After four hours, the order enters production, and we cannot cancel or modify it.
If you have any questions about our return policy or need assistance, our customer support team is ready to help:
Fulfillment Address: 14321 Corporate Dr, Garden Grove, CA 92843, US